Claims & pricing
CLAIMS AND RETURNS
It is the customer's responsibility to examine the consignments of goods upon arrival for correct quality, description, shortages, plus any transit damage. Claims MUST be made in writing or by phone to Lupit Pole's Sales Department within 3 days of receipt of goods or within 14 days of the invoice date where the goods have become lost in transit.
Claims in respect of alleged faulty goods, shortages or non-delivery shall not be grounds for withholding payment of accounts and shall not give the customer the right to offset/contra against payments made to the Lupit Pole. Once the parcel is received, please check for any damage on the outside of the package. And please make a remark on the delivery note, before signing it, and after contact Lupit Pole on email@example.com.
If the content is damaged, once you open the parcel, and no damage is shown on the outside of the parcel, also make a remark on the delivery note, and contact Lupit Pole on firstname.lastname@example.org. Damage may occur during transport.
Lupit Pole will not accept packing and carriage charges for customer returns unless agreed by a Director.
Refunds will be made on the receipt of the goods once the warranty claim is agreed. Proof of return (registered post or similar) should be retained as no refund or exchange can be made until the goods are received. Any claim against Lupit Pole by a purchaser of its products arising out of the condition or quality of said products shall be made in writing to Lupit Pole within ten (10) days of the delivery/shipment of said goods and merchandise and a failure to present such claim within the said ten (10) days shall constitute a waiver of such claim.
The Buyer have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
All products come with a minimum 12 months parts and labor warranty.
The warranty excludes normal wear and tear on parts. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase.
This warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the product.
This warranty does not extend to any product that has been damaged or rendered defective: (a) as a result of accident, misuse, or abuse or lack of reasonable care; (b) by the use of parts not manufactured by Lupit Pole or sold by Lupit Pole; (c) by modification of the product.
In the case of goods developing faults, Lupit Pole's sales department should be notified in writing.
Goods must not be returned under Warrantee until Lupit Pole's consent has been obtained. If, on examination of the goods, by Lupit Pole, we find that defects arise from faulty materials or workmanship, Lupit Pole will, at its option, repair or replace the goods free of charge.
Note: Lupit Pole is unable to accept any liability save to the extent and in the circumstances described above. In particular, Lupit Pole cannot be liable for any financial loss, injury or damage caused to the buyer or any other person caused by any defect in the goods except to the extent that its negligence caused it or contributed thereto.
Lupit Pole cannot therefore be responsible for the negligence of others. Where the buyer sells the Lupit Pole's goods as the Lupit Pole's agent, he has no authority to make any representations or give any warranties relating to the goods or their fitness for any purpose.
The warranty shall not apply to and shall be void against any products which have been subject to misuse, misapplication, modifications or tampering or any products which have been damaged by the negligence or willful default of the user.
Delivery, Risk and Ensurance
Delivery/shipment quotations are based upon best information available at the time of quotation. Lupit Pole shall not be held liable for delays in shipping due to causes beyond
our control or the control of our suppliers or subcontractors, which make it impossible or commercially unreasonable. Lupit Pole shall not be liable for any loss or damage or expense whatsoever or howsoever arising from delay in delivery or failure to deliver.
All deliveries are subject to Packing and carriage charges shown in the price list or by quotation. The Company reserves the right to amend these charges without notice at any time. All delivery charges are exempt from any discounts shown or offered. Goods are at the buyer's risk as soon as they leave the Company's premises. If requested, the Company will provide insurance to cover delivery, which will be charged at cost. Buyers will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. If the buyer receives a refund, the cost of return shipping will be deducted from the refund.
It is the buyer responsibility to track the order and check whether the order was delivered to their address, or to parcel shops. If the order was delivered to a parcel shop, please contact your local courier, whit which the order was sent for further instructions. It is not our responsibility to track the order, or to getting in contact with local couriers.
If the order was or not picked up or refused customers will be responsible for both way shipping and handling charges.