FAQ Terms and conditions

This Privacy Policy sets out how Lupit Pole uses and protects any information that you give us when you use Lupitpole.com. We are committed to ensuring that your privacy is protected. Any information you provide to us will only be used in accordance with this Privacy Policy. The Privacy Policy may be amended, revised or supplemented by Lupit Pole by posting the changes in this section. We encourage you to periodically visit the Privacy Policy page to review the current Privacy Policy.

We have updated our Privacy Policy to comply with the requirements of the General Data Protection Regulation (GDPR). Changes to the Privacy Policy include: - Your right to request a list of your personal information that we hold; - Your right to manage or delete any or all of your personal data; - Your right to deactivate your account and be forgotten; - Your right to stop receiving promotional content at any time. In order to continue using your account and Lupit Pole's services, you must read and agree to our updated Terms of Use and Privacy Policy when you log in to your account or register on our website.

We use cookies on our website. We use five (5) main types of cookies. 1. cookies for website functionality. This type of cookie helps you navigate the website and use various features such as "heart article", "put in your pocket" ... 2. analytical cookies. This type of cookie helps us to improve your shopping experience and increase functionality. They allow us to measure and analyze how our customers use the website. 3. preference cookies. This type of cookie remembers your preferences or location because we want to make your experience with Lupit POLE as seamless as possible and give you a personal touch. 4. targeting or advertising cookies. They are used to show you only relevant advertisements. They limit the number of ads but help us measure the effectiveness of our marketing campaigns. 5. Third-party cookies. In addition to our own cookies, we may also use various third-party cookies to compile usage statistics of the Service, serve advertisements on and through the Service, etc.

To the extent that you access the Website, we automatically collect your data, for example, We automatically collect some information about your visit to Lupit POLE. This information helps us improve the content and navigation of Lupit POLE and includes your IP address, the date, times and frequency with which you access lupitpole.com and how you use and interact with the content. We collect your information automatically through cookies, depending on the cookie settings in your browser.

Lupit Pole may collect the following information: - Basic information such as your first and last name. - Contact information such as email address and phone number. - Demographic information such as zip code, age and gender. - Other relevant information (occupation, preferences, and interests). - Geographic location. - Registration information for third-party websites. We also collect information about what visitors to LupitPole.com (whether or not they are logged into the Service) access during their visit to the Site. However, you are the one who has control over the ability to collect and store your personal information. You may contact us at any time to delete some/all of your Personal Data or delete your account altogether. For more information, please read the instructions under "Managing Your Data".

We use the information we collect for a variety of purposes, such as providing the Services, identification and authentication, maintaining and improving the Services, developing new Services, customizing the Services (recommendations), contacting you, internal data management, and research. All information we collect helps us maintain the quality of our Services and protect you from unauthorized activities. The information we collect will not be shared, sold or rented to third parties for commercial purposes unless we have your permission or are required to provide the services you have requested or for other purposes. With your consent, we may also use your personal information to send you promotional information about new services, service updates, features, special offers, or information about third parties that we believe may be of interest to you. Please note: If you do not give or withdraw your consent to receive promotional information, you will continue to receive system emails that are necessary for the operation of the services we provide. You may give or revoke your consent to receive promotional information when you register or in your profile. We are required to disclose personally identifiable information to combat illegal activity or when otherwise required by law. Lupitpole.com may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Lupit Pole is not responsible for the privacy or confidentiality of any information you provide while visiting such sites and that such sites are not covered by this Privacy Policy. Some or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, the data may be used by us for the following reasons: - Internal records; - Improving our products/services; - Sending you marketing materials that may be of interest to you via email.

We retain the information we collect until it is no longer needed to provide our services or until your account is deleted, whichever comes first. This is a case-by-case decision that depends on things like the nature of the data, the reason for its collection and processing, and applicable operational or legal retention requirements. If you want to manage, modify, restrict or delete your data, you can do so through the following tools: - What do we have?: If you would like a list of your personal information that we currently hold, please contact us at info@lupitpole.com. - Deleting Your Lupit Pole Account: You may delete your Lupit Pole account by contacting us at info@lupitpole.com. If we delete your account, all of your Personal Data and other information obtained during your use of the Services will be deleted from our servers. We will retain the information until it is no longer needed to provide our Services or until your account is deleted, whichever comes first. This is a case-by-case decision that depends on things like the nature of the information, the reason for its collection and processing, and relevant legal or operational retention requirements.

We may share your information with the following groups of people for the following reasons. - Any company in our group or associated companies - for marketing purposes; - Our employees for marketing purposes; - Third-party service providers who provide us with services that require the processing of personal data - for marketing purposes; - Third-party payment providers who process payments made through the Website in order to process requested orders.

We store your data on secure servers under strict protocols set by the Slovenian government.

Processing and shipping take up to 15 business days FOR IN STOCK ITEMS ONLY. Processing time is up to 3 business days, and shipping is up to 12 business days. Orders that are on backorder are excluded. Backorder dates may vary, please check individual items on the website! If you need technical support, please visit our FAQ section. If your item is on backorder, it will be shipped as soon as our inventory is replenished. Please use your home or office address or place your order by mail. ** Europe excluding EU and rest of the world - Additional shipping charges apply here. Prices for this region may vary depending on the value of the product. Please check with your local customs office for the exact costs. ANY CHANGES TO AN ORDER AFTER THE ORDER HAS BEEN PLACED WILL INCUR ADDITIONAL CHARGES. PLEASE CHECK YOUR ORDER CAREFULLY.

All products are covered by a 12-month parts and labour warranty. Warranty excludes normal wear and tear of parts. Proof of purchase date is your sales receipt showing the date of purchase of the product. This warranty becomes VALID ONLY, if the product is assembled/installed in accordance with the instructions for the product available at www.lupitpole.com . This warranty does not cover products that are damaged or defective: (a) due to accident, misuse, abuse or lack of care; (b) due to the use of parts not manufactured by Lupit Pole or sold by Lupit Pole; (c) due to modifications to the Product. In the event of a defect in the Product, Lupit Pole's sales department must be notified in writing. Goods covered by the warranty may be returned only after Lupit Pole's consent. If Lupit Pole's inspection of the goods reveals that the defects are due to defects in materials or workmanship, Lupit Pole will, at its option, repair or replace the goods free of charge. Note: Lupit Pole cannot assume any liability except to the extent and under the circumstances described above. In particular, Lupit Pole shall not be liable for any financial loss, injury or damage suffered by the Buyer or any other person as a result of any defect in the Goods unless Lupit Pole has negligently caused or contributed to such defect. Therefore, Lupit Pole cannot be held responsible for the negligence of others. If Buyer sells Lupit Pole's goods as Lupit Pole's agent, Buyer is not authorised to make any representations or warranties with respect to Lupit Pole's products. The warranty does not apply to, and is void for, products that have been misused, altered or tampered with, or products that have been damaged by the user's negligence or willful default. Aerial: When installing rigging on your ceiling, you should seek professional advice in the form of a rigging master, engineer or licensed contractor. You acknowledge that when using lifting devices, you use and install them at your own risk and agree that Lupit Pole is not liable for any misuse, damage or injury caused by these activities. We cannot accept responsibility for your ceiling installation. 

Delivery/shipping quotes are based on the best information available at the time of the quote. Lupit Pole shall not be liable for delays in delivery due to causes beyond our control or the control of our suppliers or subcontractors that make delivery impossible or commercially unreasonable. Lupit Pole shall not be liable for any loss, damage or expense resulting from delays in delivery or failure to deliver. All deliveries are subject to the packaging and transport costs indicated in the price list or in the offer. The Company reserves the right to change these charges at any time without notice. All delivery costs are excluded from the discounts indicated or offered. The goods pass to the risk of Buyer as soon as they leave the Company's premises. Upon request, the Company will provide insurance for delivery, which will be charged at cost. The Buyer shall bear the cost of returning the goods. Shipping costs are non-refundable. If the buyer receives a refund, the cost of return shipping will be deducted from the refund. It is the buyer's responsibility to track the order and verify if the order was delivered to their address or to a package shop. If the order was delivered to a package shop, please contact the local courier to whom the order was sent for further instructions. It is not our responsibility to track the order or contact the local courier. If the order was not picked up or declined, customers are responsible for shipping and handling charges both ways.

CLAIMS AND RETURN It is the customer's responsibility to inspect shipments of goods upon arrival for correct quality, description, shortages and any damage that may have occurred in transit. Claims must be made in writing or by telephone to the Lupit Pole sales department at sales@lupitpole.com within 3 days of receipt of the goods or 15 days of the invoice date if the goods have been lost in transit. Complaints due to alleged defects, shortages or non-delivery do not entitle the customer to withhold payments and do not give the customer the right to offset/set off payments to Lupit Pole. Upon receipt of the package, please inspect the outside of the package for any damage. And please make an invoice on the delivery bill before signing it and after sending it to Lupit Pole at info@lupitpole.com. If the contents are damaged after you open the package and there is no damage on the outside of the package, please also note this on the delivery bill and contact Lupit Pole at info@lupitpole.com Damage may occur during shipping. Lupit Pole will not cover packaging and shipping costs for customer returns unless you receive a refund after the warranty claim has been resolved. Proof of return (registered mail or similar) should be retained as a refund or exchange cannot be issued until the merchandise is received. Any claim against Lupit Pole arising out of the condition or quality of the products must be made in writing to Lupit Pole within ten (15) days of delivery/shipment of the goods and merchandise; failure to make such a claim within such ten (15) day period shall constitute a waiver of the claim. Friendly Note Upon receipt of the package, please inspect the outside of the package for any damage. Please note this on the delivery bill before signing it and after contacting Lupit Pole at info@lupitpole.com We would also like to point out that Lupit pole is not responsible for delays or different delivery methods by the carrier when leaving our warehouse. The buyer must track the order and verify if the order was delivered to their address or to a package shop. If the order was delivered to a package shop, please contact the local courier who shipped the order for further instructions. It is not our responsibility to track the order or contact the local couriers. If the order was unclaimed or refused, customers are responsible for shipping and handling charges both ways. Buyer has a 15 calendar day return policy from the date you received the item. To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must be in its original packaging. The item must be accompanied by a receipt or proof of purchase. If the return is approved, the buyer must pay the shipping costs.