Lupit pole Classic G2, standard lock, stainless steel, 45mm

The cover itself is there to cover the tension system of the pole and by default, it is a not usable area of the pole. It is only meant to be a protective shield to prevent a performer from getting in contact with the mechanical elements used to extend the pole and secure it against unscrewing.

The mask is used to cover and protect the thread and fixing elements of the bottom of the pole. It is not meant to be used for gripping and making turns on it since it can get loosen. However, you can hold it or touch it with other parts of the body. Pressing on the cover might cause damage to the cover’s thread and make it hard to screw/unscrew at installation.

The new LP Classic G2 has been designed to maximize safety and pleasure when dancing. One of the changes is that we made the gap between the pole and the mask as thin as possible. Due to this fact, the installation of the pole must be perfect. If the pole is secured/tightened a little more on one side (the 2 small hex screws on the safety nut) the pole might slightly bend and the mask would be difficult to rise.

Please try to relax the pole as much as possible and try to screw the mask up to the end. If that is working that means the thread on the mask is OK.

So If this works, lower the mask again and tighten the pole normally but secure those two small hex screws slowly and simultaneously. That will assure the thread is squeezed equally from both sides and assure the narrowness of the pole through the thread. Now the mask should be enabled to be raised till the end. A drop of machine oil on the inside thread of the mask will help a lot.

Lupit Home Classic G2 basic kit can be used up to 2800mm, but with a 500 mm extension, it can go up to 3300 mm.

Lupit portable home poles can be installed in minutes depends on how skilled is the person. I would say that the average person can do the first installation in 15 min. The next time it will take only 5 minutes.
Lupit studio removable or permanent poles are usually installed by a skilled person. We would say that on average, a person can do first pole installation in 20 min but usually, there is more than one so the next pole can be installed in 10-15 min. It all depends on the ceiling, flooring material, and construction.
Lupit Stage can be installed in 10-15 minutes depends on how skilled is the person. I would say that the average person can do the first installation in 25 min. The next time only 10-15 minutes.

Lupit home poles have all the tools included except the water level and ladder.
Lupit Stage has all the tools needed to be included in the package to install the studio poles, you would need some common tools like an electric or cordless drill, screwdriver, water-level, ladder. The screws, allen key, and plastic inserts for the concrete are included in the package.

Depends on coating:
Stainless steel and Chrome poles can be cleaned with a cotton cloth and Nitro diluent 900, or pure alcohol or water and then wiped with dry cotton or microfibre cloth.
Powder-coated parts should be cleaned only with pure alcohol or water and then wiped with dry cotton or microfibre cloth.
Make sure you do not use glass cleaners, especially if they contain the Ammonium Hydroxide Cleaning Agent
Cleaning of the rubber surface on discs is also very important. Use pure alcohol for regular cleaning and nitro diluent 900 for refreshing the surface to be stickier.

Usually, the pole is just overtightened. Follow the instructions and tighten the pole by hand. Then hold the pole A while you secure the bottom nut of the pole against the top nut with the wrench. So, first, tighten the pole and tighten part A just enough to secure the pole, and then tighten the lower nut very tight against the upper nut. First, you need to hold the top tube of part A by hand and tighten the "bottom nut" with the tool, and then in the last phase use the second tool to hold the top nut.
The rod should now be stable and secure.
If the pole is not vertical, it is possible that the force on a bearing system is not evenly distributed, which can create additional resistance. To bring the mast to a vertical position, use a water leveller.
The bearings are dirty or dry. You must lubricate the lower bearing system and the upper bearing every 3 months with daily use. Machine oil or grease for the bearings in a spray can is the best way to lubricate. Follow the video instruction here.

Yes, you can:
The standard pole setup included in the package is for ceiling heights between 2300 mm and 2800 mm.
To go higher than 2800 mm you need to purchase a 500 mm extension.
To go lower than 2300 mm you need to purchase extensions according to this table: In your case, you need to purchase two 500 mm extensions.